Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") is issued by Nexisco Network Inc., a corporation incorporated under the laws of Canada with its registered office at 1404, 49A Street NW, Edmonton, Alberta T6L 6H6 ("Nexisco Network", "we", "our", "us") and forms part of our Terms of Service. Capitalised terms used herein have the meanings given in the Terms of Service.

1. Service Booking Cancellations

• More than twenty-four (24) hours before the scheduled appointment: full refund of any prepaid amount, or free reschedule.
• Within twenty-four (24) hours of the scheduled appointment: a cancellation fee of CAD $25 plus applicable taxes will apply.
• No-show or refusal of access: where a technician has been dispatched and the customer fails to be present or refuses entry, the full booked service fee will be charged.

2. Remote Support Sessions

Remote support sessions may be cancelled or rescheduled free of charge at any time before the session begins. If a session is commenced and subsequently abandoned by the customer without technical cause, the full session fee remains payable.

3. Membership Cancellations

• Monthly plans: may be cancelled at any time. Access continues until the end of the then-current billing period. No refund is issued for partial months.
• Annual or multi-year plans: may be cancelled within fourteen (14) calendar days of initial purchase for a pro-rated refund net of any services already redeemed. After this 14-day period, the plan is non-refundable but access continues until the end of the prepaid term.
• Auto-renewal: all multi-period plans renew automatically unless written notice of non-renewal is received at least seven (7) calendar days before the renewal date.

4. Statutory Consumer Rights

Nothing in this Policy limits or excludes any statutory rights you may have under the Consumer Protection Act, RSA 2000, c. C-26.3 (Alberta) or other applicable consumer-protection legislation in your province of residence. In the event of any inconsistency between this Policy and applicable consumer-protection law, the law will prevail to the extent of the inconsistency.

5. How to Cancel

To cancel a booking or membership, please contact us in writing using one of the methods below and quote your booking reference or account email:

Email: support@nexisconetwork.ca
Phone: +1 (825) 771-7727
Mail: Nexisco Network Inc., 1404, 49A Street NW, Edmonton, Alberta T6L 6H6, Canada

6. Exceptional Circumstances

We review fee waivers on a case-by-case basis for documented medical emergencies, bereavement, severe weather, or other unforeseen events. Please contact us as early as possible.

7. Refund Method & Timing

Approved refunds are issued to the original payment method within seven (7) to ten (10) business days of approval. Where the original method is unavailable, refunds are issued by Interac e-Transfer or cheque drawn on a Canadian financial institution.

8. Governing Law

This Policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.